Hello;
I'm Gelbert Pardillo Crafting Visual Stories with Purpose.
About Me.
Hi, I’m Gelbert Pardillo, a creative and passionate Virtual Assistant and Graphic Designer from Cebu, Philippines. With a background in Visual Graphic Design and years of experience in event coordination, customer support, and digital branding, I’ve developed a deep understanding of how visuals and communication come together to tell meaningful stories.
My journey began in event management, where I learned the importance of precision, teamwork, and creating experiences that leave a lasting impression. Over time, I transitioned my creativity into the digital space — specializing in graphic design using Photoshop and Canva, as well as video editing through Filmora.
I’m passionate about helping businesses, entrepreneurs, and creatives bring their ideas to life through clean, modern, and visually engaging designs. I take pride in producing work that not only looks beautiful but also connects with audiences and supports each brand’s goals.
When I’m not designing, I enjoy collaborating on projects that combine creativity, organization, and storytelling — from building digital assets to crafting video presentations.
Let’s work together to create visuals that inspire, communicate, and captivate.
Education
2016-2018
Associate in Visual Graphic DesignInnovative Technological College of the Philippines
Focused on developing creative and technical skills in digital arts, layout design, and visual communication. The program honed my proficiency in design software and strengthened my foundation in branding, color theory, and digital media production.
Professional Experience
Merchant Support Advisor
E-Commerce Account
📅 August 2022 – February 2024
Provided exceptional technical and customer support to e-Commerce merchants, assisting with both online and POS store operations.
Troubleshot website and e-commerce issues, including layout errors and payment system concerns.
Utilized basic HTML coding to customize store themes and enhance user experience.
Ensured timely and professional resolutions to help merchants maintain seamless business performance.
Customer Service Representative (Chat Support – Video Streaming Platform)
📅 November 2021 – July 2022
Delivered real-time support to a Video Streaming Platform users regarding issues, account concerns, and billing inquiries.
Maintained detailed and accurate customer records through internal database systems.
Demonstrated patience, empathy, and efficiency in providing global customer service.
Outbound Sales Call Center Agent
Medical Insurance Account
📅 May 2020 – May 2021
Handled outbound sales calls to promote and validate medical equipment requests for healthcare professionals.
Developed effective communication strategies that improved client acquisition and satisfaction.
Maintained organized call logs, follow-up reports, and client records to ensure seamless sales tracking.
Event Coordinator
Local Events Management Firm
📅 January 2017 – March 2020
Planned, organized, and executed weddings and corporate events, ensuring smooth operations from concept to completion.
Managed vendor coordination, event budgeting, and logistics to deliver exceptional client experiences.
Trained and supervised staff for event-specific functions.
Built relationships with suppliers and clients, contributing to brand growth and reputation in the event industry.
As a passionate creator, I specialize in crafting visual stories that captivate and engage audiences. My designs are more than just visually appealing; they are strategic tools for brands to communicate their ideas effectively. With a blend of artistic flair and technical expertise using tools like Photoshop, Illustrator, and InDesign, I ensure that each design serves its purpose - to seize attention and foster trust.
Let's Create Together.